Report abuse

A report that can be acted on in one pass, rather than after three rounds of questions, contains:

• The exact URL on our domain, copied in full including its query string. For a hosted image this is the whole /q/… or /api/… address. This is usually the single most important line in the report.
• The destination the code resolves to, written as plain text rather than a clickable link so nobody triggers it by accident.
• The category: phishing, malware, payment redirection, harassment, child safety, or other, using the names from the Acceptable Use Policy.
• When and where you saw it, with a timestamp in UTC. If it was a physical sticker or a poster, say so and give the location, that changes what can usefully be done about it.
• Evidence, a screenshot or a photo. Redact anything personal before you attach it to a public issue.

Being straight about this matters more than sounding professional. UseQR is maintained by a very small number of people in their own time. There is no rota, no on-call and no service level agreement, and we are not going to invent one.

• Acknowledgement: we aim to reply within five working days.
• Child sexual abuse material is handled as fast as it reaches us, ahead of everything else, and is referred to law enforcement. Send it through the private route above.
• Active phishing or fraud using something we host is treated as urgent.
• Everything else is best effort, and you will get a reply from a person rather than a ticket number.

What we can actually do is described on the Acceptable Use Policy page: we can refuse to serve things from our own endpoints and ask our host to block traffic. We cannot revoke a static QR code, because we never had it. It was built in the creator’s browser and we hold no copy or record of it.

Most people who arrive on a page like this one have scanned a sticker on a parking meter, a restaurant table or a package, and something went wrong. If UseQR is not hosting it, a report to us achieves nothing, and we would rather send you somewhere useful in the next sixty seconds than take your report politely.

• If you paid money or entered a password: contact your bank or payment provider first, immediately, and change the password everywhere you reused it. Do that before you report anything to anyone.
• The malicious page: report it to Google Safe Browsing and to Microsoft, which puts a warning in front of the next person to scan it.
• The physical sticker: tell whoever owns the surface: the shop, the council, the car park operator. A code pasted over a genuine one is usually news to them, and they can remove it today.
• Law enforcement: report the fraud to your national body. In India that is cybercrime.gov.in or the 1930 helpline; in the UK, Action Fraud; in the US, the FBI IC3.

You can also paste the code into our scanner to read its destination safely without opening it, which is a good habit before trusting any code you did not print yourself.

A factual error in the documentation, a broken claim in a policy, an accessibility barrier: all of it is a bug and all of it goes to the same inbox. The source is open, so if you already know the fix, a pull request is faster than a conversation.

Security policy → · Acceptable Use Policy → · Privacy Policy →