Troubleshooting
QR code opens the wrong link or a 404
Decode the code first to see the string it actually contains. If the string is right, the problem is the destination: a deleted page, a retired shortener, a DNS filter, or a captive portal. If the string is wrong, the code was generated from wrong input or was tampered with physically.
Step one: read the string
Use our scanner to decode the code and display the raw text. Everything else follows from what that string is.
If the string is wrong
The code was generated from wrong input. A typo, a missing https://, a URL copied with
trailing whitespace or an invisible character. Regenerate from a copied link, never a typed
one.
The code was tampered with. A sticker over the original — the standard quishing attack, common on parking meters, payment standees and restaurant tables. Feel the surface for a raised edge. If it is a payment code, check the payee name your app shows against the printed one.
A design tool mangled it. Codes that have been traced, redrawn, mirrored or flattened with transparency can decode to garbage. Regenerate rather than repair.
If the string is right but nothing loads
| Symptom | Cause | Fix |
|---|---|---|
| 404 | Page deleted or site restructured | Add a redirect at the old path |
| Domain not found | Domain lapsed | Renew, or reprint |
| Shortener error page | Service retired or link pruned | Never use third-party shorteners on print |
| Blocked by network | Corporate DNS or safe-browsing filter | Use your own domain, not a shortener |
| Redirect loop | Misconfigured redirect chain | Check for a rule pointing at itself |
| A login page | Captive portal on guest WiFi | Whitelist the domain or advise cellular |
| Store page instead of the app | Store link where a deep link was intended | Use a Universal Link / App Link |
The lesson for next time
Print codes should point at a stable path on a domain you own, and that path should have a permanent redirect you have documented. The most common cause of a dead printed code is not the QR standard failing — it is a site rebuild years later removing a redirect nobody recognised.
FAQ
How do I see where a QR code goes without opening it?
Decode it with a scanner that displays the text rather than following it. Both iOS and Android also show the URL on a preview banner before you tap.
Why does my QR code work at home but not at the office?
A corporate DNS or web filter is blocking the destination — most often a third-party link shortener, which filters commonly block wholesale. Use your own domain.
My printed code goes somewhere I did not choose. What happened?
Either the code was generated from wrong input, or someone has physically pasted a different code over yours. Check the surface for a sticker edge, especially on payment or parking codes.
How do I stop a printed code from 404ing later?
Point it at a stable path on your own domain and keep a permanent redirect there. Document the redirect so it survives future site rebuilds.
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